Grievance Portal
Your voice matters - Submit complaints and track resolutions transparently
156
Total Grievances (2024)
142
Resolved
8
In Progress
6
Average Days to Resolve
Submit a Grievance
Report issues, complaints, or suggestions for better governance
Grievance Submission Form
Please provide detailed information about your grievance for faster resolution
Important Information:
- • All fields marked with * are mandatory
- • You will receive a unique grievance ID for tracking
- • SMS/Email updates will be sent on your registered contact
- • Anonymous complaints are also accepted but tracking may be limited
- • False or malicious complaints may lead to legal action
Track Your Grievance
Enter your grievance ID to check the current status
Recent Grievance Updates
Water Supply Disruption - Madhyapara
Grievance ID: GRV2025012 | Submitted: Jan 20, 2025
Resolved
Issue: Water supply has been disrupted for 3 days in Madhyapara village affecting 45 households.
Resolution: Pipeline repair completed on Jan 22, 2025. Water supply restored to all affected households. Preventive maintenance scheduled monthly to avoid future disruptions.
Resolved in 2 days
Street Light Not Working - Dhalpara Main Road
Grievance ID: GRV2025011 | Submitted: Jan 18, 2025
In Progress
Issue: 5 street lights on Dhalpara main road are not working, causing safety concerns for evening commuters.
Current Status: Electrical team has inspected the issue. Replacement LED bulbs ordered. Work scheduled for Jan 25, 2025.
Expected resolution: Jan 25, 2025
Delay in PMAY Application Processing
Grievance ID: GRV2025010 | Submitted: Jan 15, 2025
Resolved
Issue: PMAY application submitted 6 months ago but no response received. Applicant seeking status update.
Resolution: Application was pending due to incomplete documentation. Missing income certificate requirement communicated to applicant. Application now processed and approved.
Resolved in 3 days
Waste Collection Not Regular - Uttar Para
Grievance ID: GRV2025009 | Submitted: Jan 12, 2025
Under Review
Issue: Waste collection vehicle not visiting Uttar Para regularly. Garbage accumulating on streets.
Current Status: Waste management contractor contacted. Route optimization being discussed. Temporary additional collection arranged.
Under review since 8 days
Grievance Resolution Process
1
Submit
Submit your grievance online or visit the office. Receive unique tracking ID.
2
Review
Grievance reviewed within 24 hours. Assigned to relevant department for action.
3
Action
Concerned department takes necessary action. Regular updates sent to complainant.
4
Resolution
Issue resolved and status updated. Feedback collected for service improvement.
Alternative Ways to Submit Grievances
Can't access online portal? Use these alternative methods to submit your grievance
Phone
Call our grievance helpline
+91 98765 43210
Mon-Fri: 9 AM - 5 PM
Send detailed grievance via email
grievance@dhalparagp.in
Response within 24 hours
In Person
Visit our office directly
Panchayat Office
Mon-Sat: 10 AM - 4 PM